Exhibitor FAQs - ACE 2020
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FREQUENTLY ASKED QUESTIONS
How many complimentary registrations come with my booth?
That depends on the dimensions of your booth. Each 10'x10' booth comes with 2 complimentary full technical registrations and 2 booth-only registrations; 10'x20' booths come with 3 full and 3 booth-only registrations; 20'x20' Islands come with 4 full and 4 booth-only registrations.
How do I register our complimentary registrants?
Exhibitor complimentary registrations cannot be processed using the online registration portal; they'll need to register using a form-fill PDF registration form designed explicitely for this purpose. Once registration opens, we will provide our primary contact with the necessary form-fill .PDF registration form. Exhibitor personnel who will be attending the conference but NOT using a complimentary registration may register online using the ACE 2020 registration portal.
What if the recipients of our Exhibit/Sponsor complimentary registrations recipients are not yet identfied?
Register those who have been identified, and we can add placeholders for the yet-to-be-registered colleagues. Once they're known, simply submit the registration form(s) to conference registrar Gerald Armstrong. Last minute substitutions may be made, and walk-ins are accepted. However, in both cases the attending individual may encounter a short delay while their name badge and paperwork is processed at the registration desk.
Will Exhibitors and Sponsors receive a pre-conference ACE 2020 Attendee List?
Exhibitors and Sponsors receive a pre-conference attendee list approximately 2-3 weeks prior to the conference. They will also receive a final attendee list about 3 weeks following the conference. And, exhibitors' onsite personnel will receive an attendee list on the first day of the conference. Each list will be emailed to exhibitors' primary contacts.
How do I change, add or subtract our ACE 2020 primary contact of record?
Simply send an email to Jeff Schurman, Business Development Manager, requesting the change(s) and providing appropriate contact information including Name, job title, phone and email address. Ensuing modifications will be made upon receipt of the request.
I would like to add one or more special events to an attendee's conference registration (ex.: Young Professional Mentor Breakfast; Young Professional / Student Networking Reception, etc.). How do I do this?
Changes to your attendees registrations may be made through conference registrar Gerald Armstrong. Advise Gerald of the changes, and how any event involving a special event fee will be paid for. We can either add the fee(s) to the credit card used to register the attendee, or another card at the customer's discretion. If the latter, please include the usual credit card information: Card number, expiration date, name on the card, and 3 or 4 digit security code.
May we make changes to our company description appearing in the Sponsor (or Exhibitor) Profiles webpage and final program?
Yes, Exhibitors and Sponsors may update their company descriptions any time up until a month or so ahead of the conference, when the final program goes to print. Subsequent updates may still be submitted but will only appear in the digital final program. To request changes simply send an email containing the updated text to Jeff Schurman. Company descriptions should not exceed 50-words. Descriptions exceeding 50 words may be edited to fit the alloted space.
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Please contact Jeff Schurman for additional information at 412-904-6003 or email firstname.lastname@example.org.